Refund Policy
Refund Policy
Last Updated: August 2026
At KOTECKA JAGODA, we are committed to delivering high-quality IT consulting and digital services. Because our services are customized and project-based, please review our refund policy carefully before placing an order.
1. Service-Based Business
All of our services are customized to meet each client's specific requirements. Once work has commenced, time and resources are allocated exclusively to your project.
2. Eligibility for Refunds
A refund may be considered only under the following circumstances:
- The project has not yet started.
- A duplicate payment has been made.
- We are unable to deliver the agreed service due to reasons within our control.
3. Non-Refundable Services
Refunds will generally not be issued for:
- Completed consulting sessions.
- Completed software development work.
- Website or application development already delivered.
- Digital strategy or technical documentation already provided.
- Projects delayed due to missing client information or approvals.
- Change of mind after work has started.
4. Project Cancellation
If you decide to cancel a project after work has begun, any completed work and hours already invested will be deducted from any eligible refund amount.
5. Client Responsibilities
Clients are responsible for providing accurate project requirements, timely feedback, and any necessary content or access required to complete the project.
6. Revisions
We strive for complete client satisfaction and offer revisions according to the agreed project scope before considering any refund request.
7. Processing Time
Approved refunds will be processed using the original payment method within 5–10 business days, depending on your payment provider.
8. Contact Us
If you have any questions regarding this Refund Policy or wish to request a refund, please contact us through our Contact page or official business email.